Complaints shall be received in written format by email or letter, or by using the online portal. Each complaint must include:
- The complainant's name
- Contact information
The complaint must be signed by the complainant. Anonymous complaints will not be investigated.
Complaints shall be considered confidential but are subject to Part XX of the Municipal Government Act, Freedom of Information and Protection of Privacy.
Submit a Complaint or Concern
Complaints can be submitted online using the Town of Amherst Complaints and Concerns portal.
Minimum Standards for Residential Occupancies
Complaints pursuant to this bylaw must be submitted by the tenant in written format by email or letter, or by using the online Complaints and Concerns portal.
Any tenant who wishes to register a complaint with the Town regarding a lack of maintenance of their dwelling unit or apartment building must first advise the landlord in writing of their concerns. This allows the landlord an opportunity to address the maintenance issue.
If the concerns are not adequately addressed, a complaint can then be registered with the Town. The complaint must be accompanied by a copy of the written notice provided to the landlord, including the method and date it was provided.
Please ensure all required documents are provided when submitting your complaint.
Contact
Dangerous & Unsightly Premises Administrator: Emily Wainwright
Phone: 902-667-3352
Email:
